Refund policy

We have a 14-day return policy. This means that you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, unopened where applicable, with labels and in its original packaging. You will also need the receipt or another proof of purchase.

Return Process

To start a return, please contact us at info@nutriogenomics.com.

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.

If you have any questions regarding returns, you can contact us at any time at info@nutriogenomics.com.

Damages and Issues

Please inspect your order upon receipt and contact us without undue delay if the item is defective or damaged, or if you have received the wrong item, so that we can assess the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods, including food, plants or flowers, custom-made products, including special orders or personalised items, and personal care products, including cosmetic products.

We also cannot accept returns of hazardous materials, flammable liquids or gases.

Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The fastest way to ensure that you receive the item you want is to return the item you already have. Once the return has been accepted, please make a separate purchase for the new item.

European Union: 14-day Cooling-off Period

Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, without giving any reason.

As described above, the item must be in the same condition in which you received it: unused, unopened where applicable, with labels and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 working days. Please remember that it may take some time for your bank or credit card provider to process and post the refund.

If more than 15 working days have passed since we approved your return, please contact us at info@nutriogenomics.com.